Privacy Policy

1. Overview

Privacy matters in any product, and it matters even more when a service is connected to self-custody, account management, software downloads, device setup, and support communication. This page describes the information that may be processed, the purposes for processing it, and the choices available to users.

This policy applies to the website, Trezor Suite-related interactions, product purchase flows, support requests, email communication, service notices, analytics, and operational records needed to keep the site and related services working.

2. Information we collect

We may collect information you provide directly, such as name, email address, order details, delivery information, support messages, device-related descriptions, communication preferences, and records connected with customer service or privacy requests.

When you use the website or related online services, we may receive technical information such as browser type, device type, operating system, language setting, page path, referral source, access time, approximate location derived from network data, IP address, cookie identifiers, and basic performance or error logs.

For product purchases, returns, fulfilment, support, or account communication, we may process information needed to complete the request and keep an appropriate record. Ordinary support channels should not request a full recovery phrase, private keys, or any information that would directly control a wallet.

3. How we use information

Information is used to operate the website, provide downloads, process purchases, deliver products, respond to support requests, send service-related notices, maintain records, improve content quality, and keep product and support workflows understandable.

We may also use limited technical and usage information to measure page performance, diagnose connection issues, understand which documentation is useful, maintain service reliability, and protect the integrity of website and support operations.

4. Sharing and disclosure

We do not sell personal information. Information may be shared with service providers that support payment processing, delivery, customer support, hosting, analytics, email communication, infrastructure operations, or legal administration, but only where that sharing is reasonably connected to the stated purpose.

We may also disclose information when required by applicable law, valid legal process, business continuity needs, or a corporate transaction such as restructuring or asset transfer. In those cases, handling should remain limited to the relevant purpose and subject to appropriate confidentiality expectations.

5. Retention

Retention depends on the type of information, the reason it was collected, business records, accounting requirements, support history, service continuity, and applicable legal obligations. We do not keep every category of information for the same length of time.

When information is no longer needed, it may be deleted, anonymized, aggregated, or otherwise reduced so that it is no longer reasonably tied to an identifiable person.

6. Security

We use reasonable technical and organizational measures to protect information, including access control, role-based permissions, logging, infrastructure safeguards, vendor review, internal process limits, and secure communication practices where appropriate.

Security also depends on user-side choices. Keep recovery information offline, verify communication channels before sharing account details, use current software versions, and avoid placing wallet-control information into ordinary online tools.

7. Your rights

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to certain processing of personal information. You may also be able to withdraw consent, request a copy of relevant data, or ask how a specific category of information is handled.

To make a request, use the contact details on this page. We may need to verify the request before acting on it, and some records may need to be retained where required for legal, accounting, support, or service-continuity reasons.

8. Cookies and analytics

Cookies, local storage, and similar technologies may be used to keep the site functional, remember preferences, measure page usage, improve navigation, understand content performance, and identify unusual request patterns.

You can usually manage cookies through your browser settings. Some site features may work differently if certain cookies or storage technologies are disabled.

9. International transfers

Website hosting, product support, analytics, email communication, and vendor services may involve infrastructure or teams located in more than one country. As a result, information may be processed outside the country or region where you live.

Where cross-border processing applies, we aim to use reasonable contractual, organizational, and technical safeguards that are appropriate for the type of information and the service being provided.

10. Updates and contact

This policy may be updated when laws, products, support operations, data practices, or service providers change. The latest version will be posted on this page with an updated date.

For privacy questions, data requests, or policy-related inquiries, contact us using the details below: